Meet our incredible team!
OWNERS RAFAEL & JENNI CAMACHO
RC Home Improvements started in the hearts of the Camacho family after they experienced their first hail damage claim on their house in Colorado Springs. They were quite appalled at the treatment they received by their insurance company and the roofer was of little help with the claim as well. They didn’t understand their claim paperwork until after the claim was closed and by then it was too late. They discovered they had missed opportunities to restore damage to their home and the roofer had taken most of the money! It seemed that no one was explaining these things, such as how to get the recoverable depreciation on the claim, what an insurance supplement is, and how to provide evidence of damage to an adjuster. The Camachos felt a fire and passion to educate people on their claims process. RC Home Improvements was birthed out of a righteous anger to help prevent homeowners from being victimized by roofers and bullied by insurance adjusters!
Rafael’s Customer Tip:
Read and understand your insurance policy. So many times people think something is covered that isn’t, and typically only a few dollars in a premium would have covered thousands of dollars in a claim.
Jenni’s Customer Tip:
Choose quality over price. By penny-pinching you will find you are having to buy more often, which costs more in the long run. There will always be another company who can “do things cheaper” but there are few who will stand behind their quality. At RC Home Improvements we use the correct materials with manufacturer warranties, follow safety procedures and we offer a full guarantee- if you aren’t happy with our work, we make it right.
PROPERTY DAMAGE CONSULTANT HECTOR OROZCO
Hector Orozco is one of our friendly Property Damage Consultants with RC Home Improvements. One of Hector’s previous occupations was a roofer in his father’s roofing company in Texas, so he is no stranger to this trade. His experience as a roofer now makes him a trained professional as a property damage consultant to benefit our customers with their roofing insurance claims. Known to be “a teddy bear,” Hector welcomes people in with his friendly personality. He is passionate for his family and for his favorite hobby: cooking.
PROPERTY DAMAGE CONSULTANT BRISA MEJIA
Brisa Mejia is one of our expert Property Damage Consultants in RC Home Improvements here in Colorado Springs. Besides performing free inspections, her main task involves reviewing insurance claims to make sure busy adjusters don’t miss anything. She has a keen eye for spotting hail damage and can determine a fresh hit from an old one. Her no-nonsense (and kind) demeanor assures that nothing will get past her! Maria Brisa is a loving mother and wife and she enjoys the role as Mrs. Fix-it. Her “off-the-wall” sense of humor gives our office a light atmosphere!
Irving Sanchez is our Painting Specialist serving in Colorado Springs painting and Monument painting. Having been a painter himself for years he thinks of everything while he prepares his estimates. He’s the one to call when you are thinking of remodeling with a new color or protecting the exterior of your home with a fresh seal. Irving has lived most of his life in Colorado. He is married to our office receptionist, Karen Sanchez. They have been raising their two children close to their grandparents here in Colorado Springs. Irving is also a talented musician and aspires to be a pastor one day.
STAFF ADJUSTER JUAN RUBIO
Our staff adjuster, Juan Rubio, is a trained insurance claim specialist, on his way to becoming a licensed public adjuster. He currently works for RC Home Improvements in reviewing insurance claims and meeting claims adjusters at our customers’ properties to help assess their damage making sure nothing gets overlooked. His experience and expertise streamlines the claims process for our customers, allowing us to speak the same language as your adjuster. He grew up in Colorado and has lived in Colorado Springs for more than 15 years. Juan is highly involved in ministry and is a great listener! Juan is the guy you want when you feel as if you are getting nowhere with your insurance adjuster.
ADMINISTRATIVE PROFESSIONAL KAREN SANCHEZ
The friendly voice on the phone is that of Karen Sanchez, our administrative professional. She is the one on the other side of the phone scheduling estimates, bookkeeping and taking payments…. a job easier said than done! Karen is married to Irving, our painting sales agent, and together they make a great team! When Karen is off the clock, she continues her second job as full-time mother.